Shipping Policy

Last updated: September 8, 2026

Thank you for shopping with us.

Our products are made to order. This means that after you place an order, it may first need to be processed and produced before it is handed to a shipping carrier.

Order Processing

Orders are generally sent to production after payment has been successfully received.

Because our products are made to order, processing and production take place before shipping.

Estimated production times are displayed on the applicable product page or during checkout where available.

Production times are estimates and are not guaranteed unless expressly stated otherwise.

Personalized products may require additional processing time.

Estimated Delivery Times

After production is complete, your order is shipped using the available shipping method selected at checkout.

Estimated delivery times depend on:

• destination country;

• shipping method;

• carrier;

• product type;

• production location;

• customs processing;

• weekends and public holidays; and

• circumstances outside our reasonable control.

Any delivery timeframe displayed on our website is an estimate rather than a guarantee unless expressly stated otherwise.

For the most accurate estimate, please refer to the shipping information displayed at checkout.

Third-Party Fulfillment

We use third-party manufacturing and fulfillment partners to produce and ship certain products.

Depending on the product and destination, your order may be produced and shipped from a fulfillment facility located in a different country from our business.

This means that the shipping origin shown on your tracking information may differ from our business address.

Tracking

Where available, tracking information will be provided by email after your order has been shipped.

Tracking information may take some time to become active after the carrier receives the shipment.

Once tracking information has been provided, you may also be able to obtain additional delivery information directly from the carrier.

Multiple Products

If your order contains multiple products, they may be produced or shipped separately.

You may therefore receive more than one package and more than one tracking number for a single order.

You will not necessarily receive every item in an order at the same time.

Shipping Delays

Shipping estimates are not guarantees.

Delays can occur because of:

• carrier delays;

• severe weather;

• customs inspections;

• customs backlogs;

• public holidays;

• incorrect or incomplete addresses;

• high shipping volumes;

• transportation disruptions;

• production delays;

• strikes or labor disruptions; or

• other circumstances outside our reasonable control.

7. Customs, Duties, Taxes, and Import Charges

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, handling fees, or other charges imposed by the destination country.

Where applicable, these charges may be collected at checkout, by the carrier, or by customs authorities depending on the destination and shipping arrangement.

Unless expressly stated otherwise at checkout, the customer is responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Customers are responsible for ensuring that the products they order may legally be imported into their country.

We cannot guarantee that customs authorities will not delay, inspect, hold, or refuse a shipment.

Address Accuracy

Customers are responsible for providing an accurate and complete delivery address.

Please carefully review your address before completing your purchase.

We cannot guarantee that an address can be changed.

If an order is returned because an incorrect or incomplete address was supplied by the customer, additional shipping costs may apply to any available reshipment.

Damaged Shipments

Please provide your order number and photographs showing:

• the product;

• the packaging;

• the shipping label; and

• the damage.

We may use this information to submit a claim to our fulfillment or shipping partner.

Delivery Restrictions

Some products may not be available for delivery to every country.

If a destination is unavailable at checkout, we may not be able to fulfill an order to that location.

We reserve the right to cancel and refund an order if fulfillment to the selected destination is not reasonably possible or is prohibited by applicable law.

Please include your order number when contacting us about an existing order.