Refund policy

Refund & Returns Policy

Last updated: September 8, 2026

Thank you for shopping with us.

Because many of our products are made to order, including personalized products, our return and refund rules depend on the type of product purchased and, where applicable, the consumer-protection laws that apply to your order.

Nothing in this policy is intended to exclude, restrict, or replace any consumer rights that cannot legally be excluded or limited.

Incorrect, Damaged, or Defective Products

If your order arrives:

damaged;
defective;
incorrectly printed;
materially different from the product you ordered;
with the wrong product, size, color, or variant due to our error; or
with personalization that does not match the information you submitted,

please contact us as soon as reasonably possible.

Please include:

your order number;
a description of the problem; and
clear photographs showing the product and the issue.

Where we determine that the issue was caused by us, our manufacturing partner, or the carrier, we may provide a refund or other remedy required by applicable law.

Wrong Size or Incorrect Customer Selection

We carefully provide product descriptions and sizing information on our website. Please review these details before placing your order.

If you receive the size, color, design, or variant that you selected but later decide that you wanted something different, we generally do not provide refunds or free replacements for that reason.

For personalized products, this includes situations where you entered incorrect personalization information.

Change-of-Mind Returns

United States and Other Jurisdictions Without a Mandatory Withdrawal Right

If you are not satisfied with your purchase for any reason, please contact us within 30 days of receiving your order. We handle each request individually and will work with you to find a fair resolution, which may include a replacement, store credit, or refund at our discretion.

European Union / EEA

If you are a consumer located in the European Union or European Economic Area, you may have a statutory right to withdraw from an online purchase within 14 days after receiving the goods, without giving a reason.

This right does not generally apply to goods that are made to the consumer's specifications or are clearly personalized, subject to the laws applicable to the particular transaction.

If you exercise a statutory withdrawal right for an eligible product, you must notify us within the applicable withdrawal period and return the goods within the applicable timeframe.

Unless otherwise required by applicable law, you are responsible for the direct cost of returning goods when exercising a statutory withdrawal right, provided we informed you of this obligation before purchase.

We will process any required refund in accordance with applicable law.

## Your statutory rights

If you purchase from La Belle Aveline as a consumer in the European Union, mandatory consumer-protection rights apply to your purchase. These rights are not replaced or reduced by our voluntary returns policy or our Terms & Conditions.

## Right of Withdrawal

For eligible non-personalised distance purchases, EU consumers generally have a 14-day withdrawal period. The withdrawal period normally begins when you receive the goods. The statutory withdrawal exception may apply to goods made according to the consumer's specifications or clearly personalised.

## Faulty or Non-Conforming Goods

EU consumers have statutory legal-guarantee rights where goods are faulty or do not conform to the contract. Where applicable, the available remedies may include repair, replacement, price reduction or refund in accordance with the applicable law.

## Personalised Products

Personalised or individually customised products may fall within the statutory exception to the normal withdrawal right for goods made to the consumer's specifications or clearly personalised. This does not remove statutory rights relating to defective, damaged or non-conforming goods.

## How to Contact Us

To exercise applicable consumer rights or report a problem with an order, please use the Contact Us form. Please include your order number and a description of the issue.

## Official EU Legal-Guarantee Notice

Nothing on this page limits rights that cannot lawfully be excluded under the law applicable to your purchase.

EU Customers: For information about your statutory consumer rights, including the official EU legal-guarantee notice, please visit our EU Consumer Rights page.

United Kingdom

If you are a consumer in the United Kingdom, you may have a statutory right to cancel an eligible online purchase within 14 days after receiving the goods.

The statutory cancellation right generally does not apply to goods made to your specifications or clearly personalized, subject to applicable law.

For eligible cancellations, you generally have a further 14 days after notifying us to return the goods.

Where a statutory cancellation right applies, refunds will be processed in accordance with applicable UK law.

Unless otherwise required by law, you are responsible for the direct cost of returning goods when exercising a statutory cancellation right where we informed you of that obligation before purchase.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a package is returned to us or our fulfillment partner because an incorrect or incomplete address was supplied by the customer, any available reshipment may require payment of applicable additional shipping costs.

If applicable law requires a different remedy, that law will apply.

Order Cancellation Before Production

If you need to cancel an order, please contact us as soon as possible. We will do our best to accommodate cancellation requests before production begins.

Returns Authorization

Do not send products back to an address listed on the package or to our business address unless we have specifically instructed you to do so.

If a return is required, we will provide the appropriate return instructions and return address.

Unauthorized returns may not be processed.

Return Shipping Costs

For products that are defective, damaged, incorrectly supplied, or otherwise subject to a mandatory legal remedy, we will cover return shipping costs where required by applicable law.

For voluntary returns or statutory change-of-mind returns where the applicable law permits the customer to pay return shipping, the customer is responsible for the direct cost of returning the product.

We do not reimburse additional shipping costs for expedited delivery where applicable law only requires reimbursement of the standard delivery charge.

Refunds

If you are approved for a refund, the refund will generally be issued to the original payment method.

The time required for the refund to appear in your account may depend on your payment provider, bank, card issuer, and location.

We are not responsible for delays caused by a bank, card issuer, payment processor, or other financial institution after we have initiated the refund.

Partial Refunds and Other Remedies

Depending on the circumstances and applicable law, a problem with an order may be resolved through:

a replacement;
a repair, where appropriate;
a full refund;
a partial refund or price reduction;
reimbursement of applicable shipping or return costs; or
another remedy required by applicable law.

We will determine the appropriate remedy based on the nature of the issue and the rights applicable to the transaction.

Gift Orders

If you purchased a product as a gift, the original purchaser may generally need to request any refund because the refund will normally be issued to the original payment method.

International Orders

We sell products internationally.

Customers are responsible for reviewing applicable customs, import, tax, and delivery requirements before placing an international order.

Import duties, customs charges, VAT, sales taxes, or other government charges may apply depending on the destination and the structure of the transaction.

Consumer Rights

Nothing in this Refund & Returns Policy is intended to exclude, restrict, or waive any consumer guarantee, statutory warranty, right of withdrawal, cancellation right, refund right, or other protection that cannot legally be excluded or limited.

How to Request a Refund, Return, or Replacement

To request assistance, please contact us.